This website contains information about the services we provide, how to make an appointment and who to contact for further information and assistance.
You can use the menu to find the information you need, or scroll.
Our practice is fully DDA compliant, providing complete access for disabled patients.
An update on NHS dental services at our practice
As you will know, the Prime Minister has confirmed that public restrictions have been
significantly eased on 19th July.
Under the Government’s guidance “Health and care settings will continue to maintain
appropriate infection prevention and control processes as necessary and this will be
continually reviewed. Guidance will be updated based on the latest clinical evidence this summer.
You can find this online: https://www.gov.uk/government/publications/covid-19-
In line with the Government’s guidance, England’s Chief Dental Officer Sara Hurley has
informed us that the infection prevention control measures in dentistry should continue to be followed until further notice. These are important measures from Public Health England aimed at limiting the spread of the virus in dental settings. We’re also continuing to follow NHS dentistry’s standard operating procedure which helps us make this guidance work.
This means three things for patients:
1. If you need to come into the surgery for an appointment, please remember that social distancing remains in place in the dental practice and to wear a face covering upon entering the building.
2. We will continue to have restrictions on leaving time between patients to ventilate
rooms if we perform an aerosol generating procedure. An aerosol generating 2
procedure (AGP) is a medical procedure that can result in the release of airborne
particles (aerosols) from the respiratory tract when treating someone who is
suspected or known to be suffering from an infectious agent transmitted wholly or
partly by the airborne or droplet route. In dentistry, for example, this means the use of
something like a high speed drill. This impacts how many patients we can fit into a
3. We are also following the Chief Dental Officer’s advice that we should prioritise
patients for treatment based on urgency and priority groups, such as those more at
risk of dental disease or children.
Similar public health measures are still in place for hospitals and GP practices, too.
Every dental practice is working extremely hard to provide care to our patients within the restrictions and guidance to ensure it’s safe to visit the dentist.
We hope that this helps clarify why these measures are in place for every NHS dental
Please do give us a call if you think you need to see us, we’re open for patients.
Dr T Mirza
Before attending the practice please make sure you have read the following information:
WHEN ATTENDING APPOINTMENT
We have agreed with NHS England to provide NHS services for all patients.
NHS dental treatment includes all treatment necessary to secure and maintain your oral health.
We also provide a full range of private treatment options for patients who choose to have treatment that is not available on the NHS. Please ask for details.
We can also refer you to another dentist if you require specialist treatment involving sedation or orthodontics.
The poster in our waiting room has information about the cost of NHS treatment. Your dentist will advise you of the cost of your private treatment.
If you ask us for an appointment, we will try to offer you one as soon as possible at a convenient time. You can make an appointment by phoning 01684 567 111.
You can choose which dentist you would like to see at the practice, including your regular dentist, but please note this will depend on the appointments available.
At the end of your course of treatment, your dentist will discuss when you will need to see a dentist again. NHS dentists now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as is needed to keep you teeth and gums healthy and may no longer need a check up every six months.
We do provide a reminder service whereby we send a reminder letter in the post or contact you by SMS text or email when your check up is due.
If you are unable to keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. Missed appointments waste NHS time, and as per our Failed To Attend Policy, if you miss more than three appointments and give less than 24 hours notice, we may not be able to complete your treatment or offer you NHS care in the future.
Urgent treatment means treatment that the dentist considers necessary to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment.
If you need urgent treatment outside of the practice opening hours you can contact NHS 111. The out of hours service they provide is available Monday to Thursday, 6pm t0 8am, from 6pm on Friday to 8am on Monday; and all bank holidays until 8am the next working day.
We also offer a number of appointments during practice opening hours for patients who need urgent treatment. If you think you need urgent treatment you can contact us on 01684 567 111 during our opening hours.
Your dental records will remain confidential and secure. However from time to time we may need to release these to NHS England or the NHS Business Services Authority as part as our ongoing clinical review process. We will try to contact you before releasing your dental records to another organisation.
If you would like to comment about any aspect of our service, please contact Dr T Mirza, Principal Dentist. If you are not happy with the response you receive from us you are entitled to raise this verbally or in writing with your Primary Care Trust. You can get support with making a complaint from:
NHS Dental Services the complaints manager or Patient Liaison Service (PALS) at NHS England, your local Independent Complaints Advocacy Service (ICAS), Citizens Advice or visit www.dh.gov.uk
At Malvern Spring Dental Practice our dentists, dental nurses and reception staff always aim to provide a high standard of care and service for patients.
The members of our dental team are:
Dr T Mirza
BChD Principal Dentist, GDC 71997
Dr A Rahman
BDS DPHD MDSc MFDS RCSEd Dentist, GDC 84441
Practice Manager, GDC 261358
Dental Nurse, GDC 269738
Dental Nurse, GDC 285694
Should you have a dental emergency outside of the practice opening hours, please call NHS 111 who will be able to assist you, or alternatively go to www.nhs.co.uk.
The local NHS England Commissioning Team are responsible for commissioning dental services in this area, their address is: NHS England, Wildwood, Wildwood Drive, Worcester, WR5 2LG.